Du kan kontakte os via chat eller e-mail:
- Chat: Den anbefalede måde at kontakte os på er ved at efterlade en besked i chatboksen. Når du har forladt vores hjemmeside, vil vores svar blive videresendt til din e-mail.
- E-mail : firstname.lastname@example.org
Helsinkihaven 3Q, 1448 KP, Purmerend, Holland
Frequently Asked Questions
How to track my order?
Once we've fulfilled your order, you'll receive an email confirmation from us with a tracking number. You can use this tracking number on the PostNL (Dutch Post) website to track your shipment. Often times, the tracking number can also be used on the website of the postal company in your country. For example:
When can I receive my order?
Once you've placed your order we require up to 2 working days to dispatch your parcel. For most European countries, the parcel will be delivered in 10 days. However, there may be delays during the holiday seasons. For the estimated shipping time by country, please visit our shipping information page.
I haven't received my parcel.
If your order isn't delivered yet, we recommend you to first track your order with the tracking number provided in the shipping confirmation email. During the holiday season, the delivery times may be longer than usual. If your parcel hasn't been delivered after 14 days, please contact us through the chat box. We will then request an investigation from the postal company.
Can I get a coupon code?
We recommend to subscribe to our newsletter to get a coupon code for your first order.
We also offer coupon codes for customers who've submitted 3 product reviews. If you qualify, please contact us through the chat box to receive the coupon code.
My parcel is being returned, what now?
If your parcel is being returned due to failed delivery, it normally will be available for pickup at a local post office. When the pickup time has passed it may be returned to us. Please contact us, so we can register your parcel in our system. Once the parcel is returned, we will contact you to arrange reshipment.
How can I update my shipping address?
Once your order is placed, it won't be possible to update the shipping address yourself. Immediately, contact us through the chat box, so we can update the address for you.
How can I add more products to my order?
If you want to modify your order, you may contact us through the chatbox. Let us know what products you want to add or remove. Afterwards, we will update the order in our system. You will receive a payment link by email for the additional amount. If we've removed products from your order, you will automatically receive a partial refund.
When will out of stock products be available again?
Some out of stock products may be restocked while others might not. You may contact us so we can check this for you. We also recommend to apply for back in stock notifications, so we can let you know when the product is back in stock. We also regularly notify customers about restocked products through our newsletter.
Can I get some advice on choosing the right tea?
Yes, absolutely. Feel free to contact us through the chat box. Tell us more about your taste preferences, then we can give you some personalised recommendations.